Information systems support professionals play a central role in ensuring that organisations operate efficiently. These entry-level roles are required to maintain networks and resolve minor errors throughout the day.
These professionals form the backbone of digital operations across industries. Without their support, even the most advanced systems can sometimes fail to deliver value.
In this article, we will explore information systems support careers and salaries. We will also explore what to study and future prospects.
Table of Contents
What Are Information Systems?
Information systems refer to the people, technology, and processes involved in the management of information. They form the operational framework that supports daily business activities and long-term planning.
These systems help to ensure that information flows correctly between various departments. At the same time, they also help to examine how various components work together to deliver efficient results.
Information systems also support strategic decision-making. Managers rely on dashboards and analytics to interpret data and identify trends. By converting raw data into usable insights, information systems help improve planning.
Core Responsibilities of Information Systems Support Professionals
Support roles are entry-level positions that help to support teams and assist users. Information systems support roles help to maintain and manage an organisation’s digital operations.
They ensure that hardware, software, databases, and networks function correctly and securely. Additionally, this support role integrates business processes with technical solutions.
Listed below are some responsibilities that professionals are required to fulfil in information systems support careers:
- Diagnose and resolve hardware, software, and network issues
- Manage data backup and recovery systems
- Provide technical support and training
- Assist in system upgrades
- Maintain technical records
Information Systems Support Career Paths
These support roles in information systems are skills-based roles. These are ideal for students with an interest in computer systems but who might not have the qualifications for a full degree.
Individuals who begin their careers in these roles typically have a Higher Certificate in Information Systems Support. This is a specialist programme that prepares them for roles in this field.
1. Web Content Administrator
They are responsible for managing website content to ensure accuracy across all pages. Professionals in this entry-level role use content management systems to track performance and ensure pages remain accessible.
2. Information Systems Technician
They work on installing and maintaining computer systems and networks. They help to provide technical support to users and resolve system issues. This role requires problem-solving skills and a working knowledge of operating systems.
3. Systems Administrator
This role requires a deep understadning of system architecture and cloud environments. Systems Administrators manage servers, operating systems, and enterprise-level applications.
4. Technical Support Specialist
In this role, specialists help to provide assistance to employees or clients experiencing system-related issues. This role demands strong communication skills alongside technical expertise. It is a foundational role that builds troubleshooting experience.
5. Database Administrator
They help to manage organisational data systems to ensure they are secure and accurate. The role requires knowledge of database management systems and programming languages. A Database Administrator is an important support role in organisations that rely heavily on data for operations.
Skills Required for Information Systems Support Careers
Information Systems support careers require a balanced combination of technical expertise and interpersonal skills. They must be able to explain technical concepts clearly to various stakeholders.
Since even minor errors can affect organisational productivity, they need to think structurally and pay attention to detail.
Listed below are some skills that can help graduates pursue information systems support careers:
- Knowledge of various operating systems
- Verbal and written communication
- Programming languages such as Python
- Basic database management and data handling
- Understanding of networking fundamentals
- Time management and the ability to prioritise tasks
Read more on Higher Certificate Bursaries in 2026 – Eligibility and Funding here
Educational Requirements and Certifications
Information Systems support is a skills-based career path. Students who score a Diploma or Higher Certificate Pass in their matric exams can explore programmes that prepare them for this role.
At Regenesys School of Technology, we offer a higher certificate programme in this field. It helps students gain technical knowledge and develop practical competence.
For admission to the Regenesys Higher Certificate in Information Systems, candidates should meet the following criteria:
- Matric with a certificate or a diploma pass
- Basic computer skills, internet connection and relevant IT resources
- Competent in Mathematics, Science, English, and written and oral communication skills at NQF Level 4
Read more on Is a Higher Certificate in Information Systems Support Worth It in 2026 here
Salary Expectations in Information Systems Support
Salary expectations in Information Systems support vary depending on the role and level of responsibility. Organisations operating in finance, technology, and large corporate environments often offer higher salaries.
Information Systems support offers structured progression pathways, allowing professionals to advance as they gain experience.
The table below lists the average salary for various information systems support roles. These have been gathered from various sources and are accurate as of February 2026.
| Information Systems Support Role | Average Annual Salary |
| Web Content Administrator | R431,814 |
| Information Systems Technician | R524,866 |
| Systems Administrator | R340,052 |
| Technical Support Specialist | R498,019 |
| Database Administrator | R241,735 |
Job Market Outlook for Information Systems Support
The job market for Information Systems support professionals remains stable and shows strong growth potential. Businesses across sectors rely on secure networks, cloud platforms, and databases.
In addition, the rise of remote and hybrid work models has increased demand for professionals who can provide virtual support. While graduates begin in entry-level roles, further education and training help them explore higher-paying roles.
Some trends that will lead to steady jobs include:
- Increased adoption of cloud-based systems and services
- Growing demand for cybersecurity-aware support staff
- Opportunities across multiple industries
- Continuous need for system maintenance and upgrades
- Expansion of remote and hybrid roles
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Conclusion
Information systems support professionals are central to maintaining stable and secure digital environments. As businesses continue to rely on technology, the need for technically competent support staff remains steady.
For students seeking a practical entry point into the technology sector, information systems support careers offer accessible pathways. A Higher Certificate in Information Systems Support can help train students for these roles.
Learn more about what we have to offer on the Regenesys Education website. Visit today!
FAQs
What does an information systems support professional do?
They help to maintain hardware, software, databases, and networks within an organisation.
Can I work in information systems support without a bachelor’s degree?
Yes, most entry-level roles are skill-based and can be accessed through a Higher Certificate in Information Systems Support.
What skills are important for success in information systems support?
Technical knowledge of operating systems, networking fundamentals, and basic programming is important. At the same time, communication and time management skills are also important.
What is the average salary in information systems support?
Salary varies depending on role. However, these professionals earn competitive salaries that only increase with experience.
What industries hire information systems support professionals?
These roles are required across industries such as education, healthcare, retail, and government.
