Quality Assurer

Department Instructional Technology and Design Salary Market-related and commensurate with experience
Reports to (manager) Head: Instructional Technology and Design Date October 2022
Manager once removed CAO Expected date of hire Urgent
What is the reason for the role?

The primary emphasis of the function is to work with business stakeholders to assess and quality guarantee electronic learning material and learning documents.

What are the outputs required in the role?

·       Work with a variety of stakeholders to ensure that the quality of electronic learning content is matched with the learning outcomes and evaluation criteria of a specific module or short course.

·       Review and approve SCORM content (Articulate Rise and Storyline).

·       Assess quizzes, assessments, and learning activities on the Institutional Learning Management System.

·       Evaluate the quality of video content to improve learning materials.

·       Work with ITD and other stakeholders to test courses on UAT before the final release on the Institutional LMS.

·       Use time management skills to evaluate, assess, and improve electronic learning content per ITD strategic aims.

·       Maintain personal knowledge of eLearning, training, technological applications, and best practices, with a focus on digital delivery.

  • Report on training and development, as well as the management of deliverables, regularly to the Head of Instructional Technology and Design.

Please list at least 5 duties that this person will be responsible for?

·       Examine technical compatibility and functioning across various systems and browsers.

·       Complete all quality assurance and testing procedures for e-learning courses as part of the project’s learning development life cycle.

·       Quality Assurance for usability and user experience.

·       Conduct regular reviews of the product portfolio based on development, analysis, the availability of resources, value addition, and environmental changes.

·       Recognise and report the underlying causes of problems with the delivery and utilization of eLearning materials.

·       Consistent monitoring, documentation, reviewing, and interpretation of material to guarantee quality and accuracy and to identify areas for improvement.

·       Help to achieve an effective QMS in deliverables.

·       Regularly communicate needs for training and development as well as the management of deliverables to the Head of Instructional Technology and Design.

Managerially Accountable to:  Head of Instructional Technology and Design

Direct Reports (if applicable): n/a


Qualifications Formal qualifications: 

Diploma/Degree or equivalent (Language or education qualification)

Role-specific knowledge: 


•       Prior experience in web-based training quality control

•       Expertise in grammar and language editing

•       Familiarity with Moodle or similar learning management systems

•       Working knowledge of Articulate 360 and H5P

•       Microsoft 360 (Word, PowerPoint, Excel, and Outlook)


Experience with Moodle, Articulate 360 and H5P

Technical Skills and Requirements Required:

·       Capability of adapting to a dynamic environment

·       Expertise in technology and technical solutions in the context of learning and higher education

·       The capacity to operate in a multidisciplinary setting

·       A critical mindset, strong analytical abilities, and the capacity to synthesize data from multiple sources

·       Versatile and creative problem-solver, able to overcome any difficulty

·       Excellent planning, organising, and time management abilities

·       A person with an eye for detail and the capacity for perspective

·       Outstanding proficiency in the English language

·       Expert writing and vocal communication abilities

·       Affinity for working with educational material

·       A creative and original thinker

Experience Required Number of years: Three to five

Industry-specific: Online/Higher Education