{"id":145281,"date":"2023-04-25T19:19:33","date_gmt":"2023-04-25T13:49:33","guid":{"rendered":"https:\/\/www.regenesys.net\/reginsights\/?p=145281"},"modified":"2026-02-24T14:44:54","modified_gmt":"2026-02-24T12:44:54","slug":"problem-solving-techniques-part-2","status":"publish","type":"post","link":"https:\/\/www.regenesys.net\/reginsights\/problem-solving-techniques-part-2","title":{"rendered":"Problem-Solving Techniques &#8211; Part 2"},"content":{"rendered":"<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\"><span class=\"TextRun SCXW83680878 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW83680878 BCX9\">The ability to <\/span><span class=\"NormalTextRun SCXW83680878 BCX9\">identify<\/span><span class=\"NormalTextRun SCXW83680878 BCX9\"> and solve problems is a crucial skill in any organisation. Strong problem-solving skills are essential for the success of any business, whether <\/span><span class=\"NormalTextRun SCXW83680878 BCX9\">it is<\/span><span class=\"NormalTextRun SCXW83680878 BCX9\"> resolving a technical issue, finding a new solution to a persistent problem, or making a difficult decision. This is especially important for those in leadership positions. These transferable skills are useful in many different situations in the workplace, at home, or in day-to-day life experiences.\u00a0<\/span><\/span><span class=\"EOP SCXW83680878 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><br \/>\n<\/span><\/p>\n<h3 class=\"post-title\"><a href=\"https:\/\/www.regenesys.net\/reginsights\/understanding-critical-thinking-and-problem-solving\/\">SEE: Understanding Critical Thinking and Problem-Solving<\/a><\/h3>\n<p><span data-contrast=\"none\">Problem-solving provides a mechanism for identifying issues, determining why they are broken, and figuring out a course of action to fix them. In this series, we discuss various problem-solving techniques and methods designed to help a group or team through the process of identifying problems and challenges, ideating, and finding the best solution. Problem-solving is a critical skill that enables individuals and organisations to move forward and achieve success.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">We now share how to use the Brainstorming and the Five Whys techniques.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"1\"><span data-contrast=\"none\">Brainstorming<\/span><\/h3>\n<p><a href=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/Brainstorming.png\"><img decoding=\"async\" class=\"size-full wp-image-145284 aligncenter\" src=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/Brainstorming.png\" alt=\"\" width=\"650\" height=\"273\" srcset=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/Brainstorming.png 650w, https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/Brainstorming-300x126.png 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n<p><span data-contrast=\"none\">Brainstorming involves generating a large number of ideas through free-flowing discussion, without evaluating or criticising them.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">This technique is used to solve problems or challenges by generating as many new and innovative ideas as possible. It is often done in an informal and relaxed setting where participants are encouraged to share their thoughts freely, build upon the ideas of others, and explore a wide range of possibilities. Group brainstorming is preferred as it allows for a greater variety of ideas to be generated and prevents people from getting stuck on one idea.<\/span><\/p>\n<p><span data-contrast=\"none\"> To have an effective brainstorming session, it is important to create an environment of psychological safety where all ideas are welcomed, and no one is afraid to speak up. The best brainstorming sessions are those in which participants feel free to share any ideas, no matter how crazy or outlandish they may seem. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Brainstorming combines an informal approach to problem-solving with lateral thinking, which is a method for developing new concepts to solve problems by looking at them in innovative ways. This technique requires an intensive, freewheeling discussion in which every member of the group is encouraged to think aloud and suggest as many ideas as possible based on their diverse knowledge. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Brainstorming is a strategy used to generate several ideas to help solve a particular problem. It has been around for over 70 years and is considered better than conventional group interaction, which might be hindered by groupthink.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<h4>Brainstorming Steps<\/h4>\n<p><span data-contrast=\"none\">To conduct a brainstorming session, you can follow these general steps:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"NormalTextRun SCXW18922902 BCX9\">Define the problem or topic to be brainstormed. It helps to be <\/span><span class=\"NormalTextRun SCXW18922902 BCX9\">very clear<\/span><span class=\"NormalTextRun SCXW18922902 BCX9\"> about the problem you wish to solve.<\/span><\/span><\/li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"TextRun SCXW141291446 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141291446 BCX9\">Set ground rules and expectations for the session. <\/span><span class=\"NormalTextRun SCXW141291446 BCX9\">(<\/span><span class=\"NormalTextRun SCXW141291446 BCX9\">Agree on keeping quiet while someone is talking; not disparaging someone\u2019s contribution<\/span><span class=\"NormalTextRun SCXW141291446 BCX9\">)<\/span><\/span><span class=\"EOP SCXW141291446 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/span><\/li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"NormalTextRun SCXW49569465 BCX9\">Pick <\/span><span class=\"NormalTextRun SCXW49569465 BCX9\">an appropriate facilitator<\/span><span class=\"NormalTextRun SCXW49569465 BCX9\">. The facilitator should <\/span><span class=\"NormalTextRun SCXW49569465 BCX9\">facilitate<\/span><span class=\"NormalTextRun SCXW49569465 BCX9\"> the process, not lead the discussion.<\/span><\/span><\/li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"TextRun SCXW161576633 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW161576633 BCX9\">Invite a small group of people to <\/span><span class=\"NormalTextRun SCXW161576633 BCX9\">participate<\/span><span class=\"NormalTextRun SCXW161576633 BCX9\">. If too many people are involved, some folk may become passive spectators and not contribute.<\/span><\/span><span class=\"EOP SCXW161576633 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/span><\/li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"TextRun SCXW240451201 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW240451201 BCX9\">Encourage everyone to share their ideas and avoid criticism or judgment. It takes a bit of time for the group to warm up and go into <\/span><span class=\"NormalTextRun SCXW240451201 BCX9\">\u2018<\/span><span class=\"NormalTextRun SCXW240451201 BCX9\">creative mode&#8217;.<\/span><\/span><span class=\"EOP SCXW240451201 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/span><\/li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"NormalTextRun SCXW76937352 BCX9\">Write down all ideas and encourage participants to build on each other&#8217;s ideas. Having a scribe whose purpose is to keep the notes, helps to <\/span><span class=\"NormalTextRun SCXW76937352 BCX9\">expedite<\/span><span class=\"NormalTextRun SCXW76937352 BCX9\"> this.\u00a0<\/span><\/span><\/li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"TextRun SCXW31800132 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW31800132 BCX9\">Keep the session short and focused. Red herrings and <\/span><span class=\"NormalTextRun SCXW31800132 BCX9\">sequels<\/span><span class=\"NormalTextRun SCXW31800132 BCX9\"> can take the process off course. <\/span><span class=\"NormalTextRun SCXW31800132 BCX9\">It is<\/span><span class=\"NormalTextRun SCXW31800132 BCX9\"> the role of the facilitator to keep things on track.\u00a0<\/span><\/span><span class=\"EOP SCXW31800132 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/span><\/li>\n<li><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"TextRun SCXW77626010 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77626010 BCX9\">Follow up on the ideas generated and act on the most promising ones. Make an action list with responsibilities and timelines.<\/span><\/span><\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Brainstorming can be used to solve a variety of problems, including simple problems that require generating a list of ideas or focusing on a broad issue. It can also be used to solve complex problems, although group brainstorming may be more effective in this case. However, there are also some problems associated with brainstorming, such as groupthink and difficulties when working remotely. Despite these challenges, brainstorming remains a popular and effective process for generating new ideas and solutions to problems.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"1\"><span data-contrast=\"none\">The Five Whys <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><a href=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/39.png\"><img decoding=\"async\" class=\"size-full wp-image-145286 aligncenter\" src=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/39.png\" alt=\"\" width=\"650\" height=\"273\" srcset=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/39.png 650w, https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/39-300x126.png 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/h3>\n<p><span data-contrast=\"none\">This technique involves repeatedly identifying a problem&#8217;s underlying cause by asking &#8220;why&#8221; questions (at least five times) until the root cause is discovered.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The Five Whys Problem Solving technique is a deceptively simple but powerfully effective tool for uncovering the root cause of a problem. It involves repeatedly asking the question &#8216;Why&#8217; (five times is a good rule of thumb) to peel away the layers of symptoms that can lead to the root cause of a problem. This strategy relates to the principle of systematic problem-solving. The technique can be used in troubleshooting, problem-solving, and quality improvement initiatives. Its primary goal is to find the exact reason that causes a given problem by asking &#8220;why&#8221; repeatedly until the root cause is identified.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">To use the 5 Whys problem-solving technique, you need to follow a simple process of repeatedly asking the question &#8220;Why&#8221; (five times is a good rule of thumb) to peel away the layers of symptoms that can lead to the root cause of a problem.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">First, write down the specific problem to formalise and describe it completely.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span class=\"TextRun SCXW18361774 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW18361774 BCX9\">Then, ask &#8220;Why&#8221; repeatedly until you reach the root cause of the problem.\u00a0<\/span><\/span><\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW5709728 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW5709728 BCX9\">In the example below<\/span><span class=\"NormalTextRun SCXW5709728 BCX9\">,<\/span><span class=\"NormalTextRun SCXW5709728 BCX9\"> we apply the Five Whys to a situation where a company has found that website hits have been declining.<\/span><\/span><span class=\"EOP SCXW5709728 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<figure id=\"attachment_145282\" aria-describedby=\"caption-attachment-145282\" style=\"width: 609px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/table.png\"><img decoding=\"async\" class=\"size-full wp-image-145282\" src=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/table.png\" alt=\"the five whys\" width=\"609\" height=\"514\" srcset=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/table.png 609w, https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/table-300x253.png 300w\" sizes=\"(max-width: 609px) 100vw, 609px\" \/><\/a><figcaption id=\"caption-attachment-145282\" class=\"wp-caption-text\">The Five Whys Example<\/figcaption><\/figure>\n<p><span data-contrast=\"none\">The technique is designed to guide you to the root of the problem and determine the most basic reason that, if eliminated, would prevent reoccurrence. You can use the 5 Whys technique for quality and process improvement, problem-solving and problem analysis, and problem prevention and futureproofing. It is important to avoid emphasising the person or blame and making it a tedious process.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The Five Whys problem-solving technique can be used to solve a wide range of problems. It is a versatile tool that can be applied to various industries, including manufacturing, healthcare, and software development. Some examples of problems that can be solved using the Five Whys technique include production delays, customer complaints, equipment failures, software bugs, and process inefficiencies.<\/span><\/p>\n<p><span data-contrast=\"none\"> This technique can also be used to identify the root cause of safety incidents, workplace accidents, and environmental issues. The Five Whys technique is a simple and effective tool that can be used to solve any problem by repeatedly asking the question &#8220;Why&#8221; five times to peel away the layers of symptoms that can lead to the root cause of a problem.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"1\"><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><a href=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/43-1.png\"><img decoding=\"async\" class=\"size-full wp-image-145287 aligncenter\" src=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/43-1.png\" alt=\"\" width=\"650\" height=\"273\" srcset=\"https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/43-1.png 650w, https:\/\/www.regenesys.net\/reginsights\/wp-content\/uploads\/2023\/04\/43-1-300x126.png 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/h3>\n<p><span data-contrast=\"none\">Having strong problem-solving skills is crucial in the business world as it enables organisations to efficiently and effectively identify and address challenges, overcome obstacles, and seize new opportunities. It also drives innovation and improves decision-making, leading to increased productivity and customer satisfaction. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Developing and fostering a culture of problem-solving is essential for the success of any business. Employers value problem-solving skills as they enable individuals to handle difficult or unexpected situations in the workplace and tackle complex business challenges. Effective problem-solving requires a combination of hard and soft skills, including industry or job-specific technical skills.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Creative problem-solving is particularly important as it helps individuals and organisations overcome unforeseen challenges and find solutions to unconventional problems. It encourages individuals to find fresh perspectives and come up with innovative solutions, enabling them to formulate a plan to overcome obstacles and reach their goals. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Problem-solving is important both to individuals and organisations as it enables them to exert control over their environment and fix things that are broken. Therefore, candidates with great problem-solving skills are highly valued in the workplace.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><strong>Watch out for our next article in the series on problem-solving.\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ability to identify and solve problems is a crucial skill in any organisation. Strong problem-solving skills are essential for the success of any business, whether it is resolving a technical issue, finding a new solution to a persistent problem, or making a difficult decision. This is especially important for those in leadership positions. These<\/p>\n","protected":false},"author":134,"featured_media":145283,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"categories":[608],"tags":[],"country":[],"class_list":{"0":"post-145281","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-leadership-insights"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Problem-Solving Techniques - Part 2 - RegInsights<\/title>\n<meta name=\"description\" content=\"Problem-Solving Techniques Part 2 covers structured methods, critical thinking, and practical frameworks to solve complex challenges.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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